Women's Crop Sweatshirt Tracksuit - Heather Grey

Shipping Policy

Thank you for choosing americanapparel.com.au. We are committed to providing you with a seamless shopping experience, including reliable and efficient shipping services. Please take a moment to review our shipping policy to understand how we handle the processing and delivery of your orders.

Order Processing Time

• Orders are typically processed within 1-2 business days from the date of purchase. Please note that processing time may vary during peak seasons or promotional events.

Shipping Methods and Delivery Times

• We offer various shipping methods to meet your needs. The available options and estimated delivery times will be presented during the checkout process.

• Delivery times are estimates and may vary depending on your location, shipping method selected, and external factors such as weather conditions or carrier delays. We strive to provide accurate delivery estimates, but we cannot guarantee specific delivery dates.

Shipping Costs

• We offer a flat rate shipping cost. The shipping cost will be displayed during the checkout process before you complete your purchase.

Order Tracking

• Once your order has been shipped, you will receive a shipping confirmation email containing a tracking number. You can use this tracking number to monitor the status and progress of your shipment.

International Shipping

• We currently do not offer international shipping to countries outside of Australia.

Shipping Restrictions

• Some items may be subject to shipping restrictions due to size, weight, or shipping regulations. In such cases, additional information will be provided on the product page.

Incomplete or Incorrect Addresses

• Please ensure that your shipping address is accurate and complete. We are not responsible for orders shipped to incorrect or incomplete addresses provided by the customer. Any additional shipping costs incurred due to address errors will be the responsibility of the customer.

Lost or Stolen Packages

• In the rare event that your package is lost or stolen after being marked as delivered, please contact our customer support team. We will work with the carrier to initiate an investigation and find a resolution.

Contact Information

If you have any questions or concerns regarding our shipping policy, feel free to contact us at service.au@americanapparel.com or phone (02) 9071 2525

Thank you for choosing Americanapparel.com.au. We appreciate your trust and are dedicated to delivering your orders promptly and efficiently.

Returns Policy

Thank you for shopping with Americanapparel.com.au. We appreciate your business and want to ensure your satisfaction with every purchase. If, for any reason, you are not completely satisfied with your purchase, we are here to help.

21-Day Returns

You have 21 days from the date of purchase to return any item for a full refund. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Any item not in its original condition, damaged, or missing items for reasons not due to our error, may not be eligible for a refund.

Initiating a Return

To initiate a return, please follow these steps:

1. Log in to your account on our website.
2. Go to the "Order History" section.
3. Locate the order containing the item you wish to return.
4. Select the item(s) you want to return and follow the instructions to generate a return request.
5. Once your return request is submitted, our customer support team will review and provide you with further instructions.

Return Shipping

If your return is due to an error on our part (e.g. incorrect or defective item received), the American Apparel Customer Support team will provide a prepaid return shipping label. Simply attach the label to your parcel and lodge it at your nearest Australia Post location.

Once your return has been received and inspected, you will receive an email confirmation notifying you of the outcome.

Instructions:

1. Pack the items you're returning.
2. Print your return label and attach it to the package. Cover or remove any old shipping labels.
3. Take the parcel to an Australia Post Location.
4. Track your return to make sure we get it.

Address for Returns: Gildan Brands Australia, 19 Emporium Avenue, Kemps Creek, 2178 NSW

Refund Process

Once your return is approved, your refund will be processed upon receipt of the items in the warehouse, and a credit will be applied to your original method of payment. Please allow a few business days for the refund to appear on your statement.

We do not offer or accept exchanges on products or orders.

Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team immediately, providing details and photos if possible. We will work with you to resolve the issue promptly.

Contact Information

If you have any questions regarding our returns policy, feel free to contact us at service.au@americanapparel.com or (02) 90712525.

Thank you for choosing Americanapparel.com.au. We value your satisfaction and appreciate your business.